Shipping policy

Shipping Policy

1. Order Processing

  • Processing Time: All orders are processed within [3-5] business days. Orders are not shipped or delivered on weekends or holidays.
  • Order Confirmation: Once your order has been processed, you will receive an email confirmation with your order details and a tracking number.

2. Shipping Rates & Delivery Estimates

  • International Shipping: We offer international shipping to many countries. Shipping charges and delivery estimates will vary based on your location and will be provided at checkout. Please note that international shipments may be subject to customs, duties, and taxes, which are the responsibility of the customer.

3. Shipping Carriers

We use [FedEx] for our shipping services. You will receive a tracking number once your order has been shipped, which you can use to monitor your shipment.

4. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical address for delivery.
  • Customs, Duties, and Taxes: [Your Company Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Delays and Issues

  • Shipping Delays: Occasionally, shipments may experience delays due to weather, customs clearance, or other unforeseen circumstances. We are not responsible for delays caused by the shipping carrier.
  • Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.

6. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery on the carrier’s website.

7. Returns and Exchanges

Please refer to our Return and Refund Policy for information on returns and exchanges.

8. Contact Us

If you have any questions or concerns about your shipment, please contact our customer service team at [email - hello@artnperfume.com].