Refund policy
Return and Refund Policy
1. Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Time Frame: You have 10 calendar days to return an item from the date you received it.
- Non-Returnable Items: Certain items are non-returnable, including perishable goods, custom products, and intimate or sanitary goods.
2. Refunds
- Inspection Process: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Time Frame: You will receive the credit within a certain number of days, depending on your card issuer's policies.
3. Shipping
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Exchanges: If the item is defective or damaged, please contact us to arrange for an exchange.
4. Contact Us
If you have any questions on how to return your item to us, please contact our customer service team at [Your Contact Information].